Job Details

AMERICAN SYSTEMS is searching for a mission driven professional with the ability to obtain Secret Clearance, A+ Certificate and 1-2 years of experience as an IT Help Desk Support Specialist for the federal government to become our next Help Desk Support Specialist on-site in Rome, NY.

As an IT Help Desk Support Specialist you will:

• Receive a competitive compensation and benefits package, to include our Employee Stock Ownership Plan! (ESOP).
• Be part of an empowered culture where you are a key contributor to the success of the company.
• Be part of a team of highly skilled, driven, and supportive professionals.
• Continue growing your skills and knowledge.

A week in the life of an IT Help Desk Support Specialist:

• Use software systems engineering and applications skill sets to execute resolutions for service restoral to include root cause analysis reporting. ;
• Serve as the first level technician (Tier 1) for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in the Remedy ticketing system.
• Follow-up and update customer status and information.

• The ability to obtain and maintain a Secret Clearance
• Minimum of 1-2 years of experience as a Help Desk Specialist
• High School Diploma Required
• CompTIA A+ certification or equivalent required

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies 2021
• Energage National Best Workplaces, National 2021
• Washington Post Best Workplaces, 2021

Veteran Hiring Awards:

• U.S. Department of Labor Hire Vets Medallion
• BEST FOR VETS by Military Times
• TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $21.00 - $25.00 Hr. Actual compensation will be determined based on several factors permitted by law.  AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

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