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PC Support Specialist / Helpdesk Support / Desktop Support / IT Specialist
Clyde, NY
Job Description
Duration: Full Time
Shift Timing: Day
Job Description:
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Shift Timing: Day
Job Description:
- This person would be the point of contact for IT support.
- Helping all end users
- Boots on the ground type of person
- PC’s, Servers, firewalls, switches, circuits, endpoints, Wi-Fi, printer problems, local network trouble shooting.
- Service now ticketing system.
- Ability to know -VMware, Group policy, DNS, Active directory.
- Good organizational and multi-tasking skills
- Customer service orientated for our internal team members.
- The PC Support Specialist is an intermediate IT technical position with 2+ years related experience in a technical or business role working in a team environment.
- Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants.
- The position provides installation, maintenance, and general support of hardware and software at a Tier 2 Level.
- It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests.
- The Digital and IT Analyst is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.
- On Site Point of contact (POC) for IT Support with internal and external customers.
- Communicate procedures for proper utilization of digital and IT solutions.
- Assist in onboarding and training new employees/users.
- Ability to communicate, lead projects, and perform critical analysis under limited supervision.
- Understand how applications and technologies are utilized within the business.
- Participate in multiple teams/projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.
- IT Infrastructure support PC, servers, firewall, switches, circuits, endpoints, Wi-Fi as examples.
- Assist in manufacturing equipment technical troubleshooting.
- Manage expectations, recommend modifications of basic IT systems to improve and simplify.
- Drive adherence to IT security compliance.
- Bachelor’s Degree in a relevant discipline.
- 2+ years’ experience in Information Technology with industry recognized certifications preferred.
- VMWare experience.
- Experience managing Enterprise backup processes and software.
- Active Directory knowledge.
- Robust understanding and heavy experience with DHCP, DNS, GPO and other key technical connectivity protocols.
- Excellent written and oral communication skills.
- Customer service focused.
- Good organizational and multi-tasking skills.
- Ability to effectively collaborate with multiple teams.
- Provide after-hour technical support as needed.
- Experience with Azure DevOps.
- Expertise with simple to complex SQL queries.
- PowerShell Scripting.
- Experience with MS Power BI, Data Flows, Data Marts.
- Experience with MS Power Automate.
About our Company: -
22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.
Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.
“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Contact Information
Sandeep Gill |Hiring Manager sandeepg@tscti.com |O: 804-372-0705 Ext. 2130 |Cell: 804-429-3261
Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
Salary : $75K/yr. - $85K/yr. o
Required Education
High School or Equivalent
Required Experience
Open
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